Tb9 is committed to protecting your privacy. This document clearly explains how we collect, use, store, and safeguard your personal information at all times.
Six core pillars that form the foundation of how TB9 handles your personal information with full accountability.
All data transmitted between your device and tb9 servers is protected with industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions.
Tb9 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent.
You have the right to access, amend, or request deletion of your personal data at any time. Our privacy team will process your request within 14 working days.
TB9's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) and applicable international data protection standards.
Your personal data is stored on servers equipped with multi-layered access controls, continuous monitoring, and secure backup systems to prevent data loss.
In the event of any security incident involving your data, tb9 will notify you and the relevant authorities within the timeframe required by law.
Tb9 ("we", "Platform") respects the privacy of every user and is committed to protecting your personal information. This Privacy Policy is formulated in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and transparently explains how we handle the data you share with us.
This document applies to all services offered through the tb9.onl website, the TB9 mobile app, and any other official communication channels operated by TB9. It covers all your interactions with our platform — from initial registration through every gaming session and financial transaction you make.
We understand that your trust is the most valuable asset entrusted to us. That is why we ensure every decision related to data handling is made with your interests and safety as the top priority.
Tb9 collects various types of information depending on how you interact with our platform. Below is a breakdown of the data categories we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, selfie photo | Registration form, KYC process |
| Contact Data | Email address, mobile number, residential address | Registration, profile updates |
| Financial Data | Bank account number, transaction history, deposit and withdrawal records | Payment transactions |
| Technical Data | IP address, device type, operating system, web browser, device ID | System logs, cookies |
| Usage Data | Game history, wagering activity, active session duration, page navigation | Internal analytics system |
| Communication Data | Live chat records, support emails, user feedback | Customer support interactions |
We do not collect data beyond what is necessary for platform operations. All data collection is carried out on a legitimate basis, including legal compliance, contract performance, legitimate platform interests, or with your explicit consent.
Tb9 uses your personal data for the following lawful purposes:
Tb9 does not use your data to make automated decisions that significantly affect you without human involvement in the process.
Tb9 does not sell your personal data. However, there are certain situations where we may need to share your information with specific parties:
Your personal data is stored in a server environment protected by comprehensive technical and organisational security measures. TB9's infrastructure is built on a "security by design" principle to minimise the risk of data breaches.
Our key security measures include:
Tb9 retains your personal data for as long as your account is active or as long as necessary to comply with legal obligations. Financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's anti-money laundering legal requirements.
Tb9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
We use the following cookie categories:
You can manage cookie usage through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the TB9 platform.
Under Malaysia's PDPA and TB9's privacy policy, you have specific rights regarding your personal data. We fully respect these rights and provide clear mechanisms for you to exercise them:
To exercise any of the above rights, please contact our privacy team via live chat within the platform. We will process your request within 14 working days from the date of receipt of your completed request.
The tb9 platform is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data of anyone under the age of 18.
Should we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate the account in question. If you believe we may have collected information from a minor, please contact us immediately through our customer support channels.
In operating a platform that spans multiple systems and infrastructure, your data may be processed or stored outside Malaysia. When this occurs, TB9 ensures that such data transfers are carried out with adequate safeguards through:
The tb9 platform may contain content or features provided by third-party providers such as game providers, payment systems, and analytics tools. Each of these third parties operates under their own privacy policies, and tb9 is not responsible for their privacy practices.
We encourage you to read the privacy policies of relevant third-party providers before sharing any personal information with them directly. tb9 conducts due diligence in selecting partners with strong security and privacy track records.
Tb9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be available on our website with a clearly stated "Last Updated" date.
For changes that are material and significantly affect your privacy rights, we will provide advance notice via your registered email or in-platform notification at least 30 days before such changes take effect.
Continued use of the tb9 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before the amendment's effective date.
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist. You may reach us through the following channels:
We value your trust and are committed to ensuring every privacy-related inquiry is handled with care and thoroughness. Your data security and privacy is tb9's priority at all times.